The mission statement of the VitalHotel Ascona Lüneburger Heide

The mission statement should show all employees how we want to deal with guests and other employees and also shows our goals and vision.

Mission Statement Hotel Ascona

Our guests are always the focus of our actions.

Fulfilling the expectations of our guests and possibly exceeding them is our goal. As a host, we are always attentive to your wishes and worries so that you can enjoy an unforgettable holiday. Developing the trust of the guests with courtesy and friendliness is the goal of all employees, so as to gain from a guest to a regular guest who likes to come back and share his positive experiences.

Our top priority for all employees is always to approach the guest in a courteous and helpful manner. Our employees are all in the center of the action and always strive to act competently, innovatively and spontaneously.

Our infrastructure should work and meet the needs of the guest. The profitability of the company must make it possible to adapt to changing conditions.

Our vision

Our employees know the goals set and strive to make the most of their contribution to achieving these goals.

Our company is determined by profitable action, we want to be a safe employer for our employees and make investments possible.

Respect, courtesy and helpfulness are a matter of course for us. We see every complaint as an opportunity to get better.

With suppliers and partners, we work together correctly, loyally and independently.


We are a training company and set ourselves the goal to educate our young employees to professionally competent, responsible and self-employed workers.


By quality we understand the expectations of the guests in all areas to meet or even outbid. We strive to constantly check, measure and continuously improve the quality of our products. In particular, the quality of the service is the focus of all activities.

Contact to the guest

The personal contact to our regular guests and restaurant guests is paramount. We always strive to maintain the good relationship with the guest and to constantly improve.


The environment must be included in all considerations, negative environmental influences must be avoided as far as possible. We endeavor to continuously improve the environmental performance.

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